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Artificial intelligence is reshaping industries at an incredible pace. From automating complex jobs to unveiling insights buried deep in data, it’s no surprise that organizations are pouring resources into AI solutions. But which area stands to gain the most from this investment?
Results from our recent LinkedIn poll—the second in our AI series—shed some light on this question. When asked where AI investment could create the biggest impact, here’s how your votes stacked up:
- Data analytics emerged decisively as the top choice with 54%.
- Cybersecurity followed with 17%.
- Customer service garnered 15%.
- Operations management came in last at 13%
Clearly, data analytics is seen as the clear winner in leveraging AI’s potential. But why has this area captured the interest of so many? And what does AI have to offer the other categories? Let’s dig into the details.
Why Data Analytics Takes the Lead
An overwhelming 54% of respondents identified data analytics as the area most likely to benefit from AI investment. That’s not surprising, considering the vast amounts of data businesses generate daily. Analyzing and utilizing data is critical for making informed decisions, and AI-powered tools can help professionals uncover insights quickly, optimize processes, and even predict trends.
At Skillsoft Global Knowledge, we empower individuals to master data analytics with courses and certifications that build real-world skills. Here are some of our top courses for taking on AI in data analytics:
- Storytelling in Data: In this course, learners will explore the concept of Data Visualization, understanding what it is, the various types of charts, and how to choose the right visualization for the data at hand. Learners will also be introduced to Generative AI Tools for data visualization, which are essential to excel in the modern data-driven world.
- Data Architecture: Master the principles of data architecture and design scalable, efficient data models for real-world applications. By the end of the course, learners will be equipped to design scalable architectures for AI/ML workflows and create end-to-end data architectures for various business use cases.
By equipping yourself with expertise in AI and Data analytics, you gain the ability to harness raw information and transform it into a powerful decision-making tool. Businesses increasingly demand these skills, and we’re here to equip you with exactly what you need to stay ahead.
Cybersecurity and AI Integration
Coming in second with 17% of the vote is cybersecurity, emphasizing the growing importance of protecting digital ecosystems. With AI transforming the cybersecurity landscape, a deep understanding of AI in security can enhance your efficiency in tackling security issues, formulating defense strategies, and fortifying your organization’s security stance. AI is revolutionizing this space by offering automated threat detection, predictive analysis, and real-time monitoring capabilities. These advancements are vital in mitigating risks and responding to cyber threats faster than human teams alone can.
Skillsoft Global Knowledge has a wide array of courses tailored to professionals looking to strengthen their cybersecurity expertise with AI:
- Mastering AI Security Boot Camp: This three-day course is geared for technical users keen to explore the intersection of artificial intelligence and cybersecurity. Working in a hands-on learning environment, learners will explore AI in cybersecurity, AI threats and vulnerabilities, defense mechanisms, incident response for AI systems, and more.
- Machine Learning Operations (MLOps) and AI Security: Dive into the rapidly evolving world of Machine Learning Operations (MLOps) and AI security with our 3-day intensive boot camp.
Gain practical skills in MLOps and AI security, including pipeline setup, workflow automation, and threat identification.
Courses like these prepare learners to combat modern cyber threats while leveraging AI tools, making them invaluable assets to businesses navigating the evolving digital landscape.
Enhancing Customer Service with AI
Although it garnered 15% of the vote, customer service remains a key area where AI shows tremendous potential. Chatbots, virtual assistants, and AI-driven customer insights are already reshaping how businesses connect with their audiences. By automating repetitive inquiries and personalizing interactions, AI provides faster and more satisfactory resolutions.
For professionals aiming to utilize AI in this domain, Skillsoft Global Knowledge offers targeted solutions:
- AutoGPT In Action: Learn how to leverage AutoGPT, a powerful tool based on the GPT-4 architecture. With this new skillset, business users will be empowered to harness the potential of AGI-driven solutions, streamline processes, enhance efficiency, and make data-driven decisions, ultimately fostering growth and success in the ever-evolving business landscape.
- Voice of Innovation: Designed for developers, product managers, and business innovators, participants in this course get guided through creating their own voice bot, making customer service interactions more engaging and innovative.
Whether you’re in healthcare, retail, or telecommunications, a deep understanding of AI-driven customer service can set you apart in a competitive field.
Transforming Operations Management
Coming in last, but certainly not least, is operations management, which received 13% of the poll respondents’ votes. AI can streamline processes, enhance productivity, and reduce costs across supply chain management, logistics, and manufacturing. Predictive maintenance, for instance, allows companies to monitor equipment and address issues before costly failures occur.
Skillsoft Global Knowledge offers various courses to help learners understand how automation through AI can optimize workflows:
- AI for Project Management: The future of project management lies at the intersection of human creativity and technological leverage. This course is an immersive and interactive journey to prepare experienced project and operations management professionals for the AI-empowered future.
- Leading AI and ML Projects: One of our newest GK-Exclusive courses, this two-day session is designed for project managers looking to effectively lead artificial intelligence and machine learning initiatives.
As a project manager, understanding AI and learning how to work with it and utilize it in daily operations will set you apart and propel you ahead in your field.
Next Steps with Skillsoft Global Knowledge
The poll results make it clear that AI is a powerful tool with applications across multiple industries. At Skillsoft Global Knowledge, we are dedicated to helping professionals upskill and thrive in these critical areas, be it data analytics, cybersecurity, customer service, or operations management.
With our diverse array of AI-related courses and certifications, you can stay ahead of industry trends and make meaningful contributions to your organization. Whether you need to deepen your expertise in data analytics or explore AI’s potential in other domains, we have the resources to help you succeed.
Are you ready to drive transformation across your organization by unlocking the full potential of AI in your career? Start your learning journey today with Skillsoft Global Knowledge.